Customer Care

Returns and Exchanges

At Tucca Swim we hope to satisfy our customers but if you aren’t happy with your order we accept refunds. Please note that we will only accept returns if the following requirements are met:

  • The item/s must be in their original condition with all packaging including tags remaining in place, unworn, unmarked and undamaged. This includes all hygiene labels attached.
  • The request to exchange is within 14 days of the delivery confirmation date by using the returns form below:

The shipping cost for returning item’s to Tucca Swim are not reimbursed by us.

Tucca Swim will not be held accountable for unreceived returns. We advise you to return items via a tracked service.

Returns Form

It is important you inform us about returning an order. Please fill out the form below and a member of our team will get back to you.

    Return Address

    3 Gilbert Hannam Close
    Midhurst
    West Sussex
    GU299FY
    England

    Shipping

    Tucca Swim uses a tracked service via My Hermes or Royal Mail.

    United Kingdom

    Standard tracked shipping within the UK has a charge of £4.00

    Please allow 2-5 working days to receive your purchase.

    Europe

    Standard tracked shipping within Europe has a charge of £15.00

    Please allow 5-7 working days to receive your purchase.

    Tax and import duties vary from country to country. You will be liable for all import duties, customs and taxes in which will be due at the point of, or after delivery.

    Rest of World

    Standard tracked shipping for the rest of the world has a charge of £25.00

    Please allow up to 12 working days to receive your purchase.

    Tax and import duties vary from country to country. You will be liable for all import duties, customs and taxes in which will be due at the point of, or after delivery.

    Order Tracking

    To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

    Where To Buy

    Tucca Swim’s products can be purchased on this online shop at www.tuccaswim.co.uk and also the stockists below:

    Anthropologie UK and Europe

    https://www.anthropologie.com/en-gb/brands/tucca

    Amazing Grace Lingerie

    Bare Fashion

    Guilt Lingerie

    St. Lucia Bay